Returns & Refunds

Notice: Due to the sensitive nature of scientific research chemicals and peptides, strict quality control protocols dictate our return policy.

General Return Policy

For safety and quality assurance reasons, we do not accept returns or exchanges on any chemical or peptide products once they have left our facility, regardless of whether the packaging is unopened. We cannot guarantee the purity or structural integrity of compounds once they have been outside of our controlled environmental chain.

Exceptions: Damaged or Incorrect Orders

The only exceptions to our no-return policy are if you receive an incorrect item or if the product arrives physically damaged (e.g., shattered vial). In such events, you must notify our support team within 48 hours of the delivery timestamp.

You must provide clear photographic evidence of the damaged or incorrect item alongside the original packing slip.
Do not reconstitute or alter the damaged product.
If your claim is verified, we will dispatch a free replacement immediately. Refunds are not issued for damaged items; only replacements.

Cancellations

Orders can only be cancelled if they have not yet entered the processing and fulfillment stage. Once an order is marked as "Processing" or "Shipped", it cannot be cancelled or refunded. To request a cancellation, please email support immediately after placing the order.

Chargebacks and Disputes

Initiating a fraudulent chargeback or payment dispute for legitimate orders will result in a permanent ban from EE Sphere Center and all associated B2B networks. If you have an issue with your order, please contact our support team first to reach a resolution.

Research Efficacy

We guarantee the purity of our compounds (as verified by HPLC and MS analysis). However, we do not guarantee any specific biological results or experimental outcomes, as research variables are outside of our control. We do not issue refunds based on "lack of results" or experimental failure.